Robotic Process Automation (RPA) is one of the most exciting developments in Business Process Management (BPM) in recent history. Some industry experts believe it may be even more transformational than cloud computing. However, is this game-changing technology all that new? Any BPM practitioner with a sense of history knows that RPA has been around for a long, long time. For instance, inbound call centers have been using Interactive Voice Response Systems (IVRS) for years. Th